Shipping, Returns and Refunds

Shipping

Free shipping to all 27 countries in the European Union, with no minimum order amount.

• United Kingdom, Switzerland, Norway, and Liechtenstein: €20 per order.
• United States and Canada: €20 per order.
• Mainland China, Japan, South Korea, Hong Kong, Singapore, Australia, and New Zealand: €30 per order.

Shipping costs are calculated based on the delivery address and automatically added to the total at checkout, before the order is confirmed. The available destinations are those you can select at checkout.

Shipping and Delivery

Orders are shipped within 1–2 business days of payment confirmation. Shipping typically takes 2–5 business days from the date of shipment, for an estimated total of 3–7 business days from payment confirmation. Business days are Monday through Friday, excluding holidays. The times indicated are estimates and may vary due to public holidays, carrier delays, or customs procedures.

When the service used provides for it, the customer receives the tracking number or link via email after the package has been picked up.

Prices and VAT

Prices shown on catalogue and product pages include Italian VAT. In the cart and at checkout, taxes are calculated according to the shipping address. For deliveries within the European Union, the total includes the applicable VAT. For shipments outside the European Union, Italian VAT is removed while the product’s price excluding VAT remains unchanged. This adjustment is not a discount. The checkout summary shows the final product prices and shipping costs before you confirm your order.

Duties and Taxes

For shipments to countries outside the European Union, customs duties, import taxes, local VAT, or customs clearance fees may apply. These charges are not included in the product prices. The shipping rates of €20 and €30 cover transportation only: they do not include duties, import taxes, local VAT, or customs clearance fees. Unless otherwise specified at checkout, these charges are the responsibility of the recipient and may be collected by the carrier or the relevant authorities.

Right of Withdrawal and Returns

We accept returns if the size does not fit, the fit is unsatisfactory, you do not like the colour, feel or style, or you simply change your mind, within the time limits below. Consumers may exercise their right of withdrawal within 14 days of the date on which they, or a person they designate other than the carrier, take physical possession of the product, without giving a reason, subject to statutory exceptions. You can request a return through the Orders section of your account within 14 days of delivery. Alternatively, you can send a clear statement of withdrawal to info@valtierri.com, specifying the order number. The model withdrawal form provided on this page may be used, but its use is not mandatory.

After notifying the withdrawal, the consumer must send the products back without undue delay and in any event within 14 days of the notification. Prior notice facilitates the handling of the return and does not require prior authorization from VALTIERRI.

Products must be sent to:
CCM Maglieria S.r.l.
Via Guglielmo Marconi 15
60020 Camerata Picena (AN), Italia

Condition of Returned Items

You may try on the garment at home, just as you would in the store, to check its quality, features, and fit. The garment must not have been worn outside, washed, stained by makeup or other substances, damaged due to improper use, or have noticeable odors of perfume, smoke, or sweat. Please keep and return the original accessories and, if available, the tags and packaging.
Simply removing the tag does not automatically result in the return being rejected. If the item has been handled beyond what is necessary for a normal inspection, resulting in an actual and demonstrable decrease in value, only the amount corresponding to that decrease may be deducted from the refund, within the limits permitted by law. These conditions do not exclude the consumer’s mandatory rights.

Use suitable outer packaging to protect the garment during transport and return the original accessories. If available, also include the original packaging and tags. Missing packaging or a removed tag does not automatically result in a return being rejected; any reduction in value will be assessed according to the criteria stated above.

Return Costs

For ordinary returns from both EU and non-EU countries, the customer pays the cost of return shipping to Italy. VALTIERRI covers return shipping for defective products, items damaged on delivery, products that do not conform to the order, incorrect items, and sizes sent in error. For ordinary returns at the customer’s expense, the customer must arrange a tracked shipment and pay the carrier directly; these costs are therefore not deducted from the refund. When VALTIERRI is responsible for return shipping, please wait for Customer Service instructions before sending the item back.

Returns from outside the EU

For returns from outside the EU, complete the return customs formalities according to the carrier’s instructions, identifying the shipment as a return, completing the product information and providing the required documents.

Refunds

For ordinary returns of the entire order, notified and sent back within the stated time limits, VALTIERRI refunds the product prices and the original standard shipping charges actually paid, including the €20 or €30 shipping charge. This policy applies to all destinations, both within and outside the EU. Any deductions for an actual loss in value remain subject to the conditions described above. The customer pays return shipping to Italy for ordinary returns; VALTIERRI covers return shipping for defective products or items sent in error.

For a partial return, the original standard shipping charge is not refunded if it would have been the same for the items you keep. If the shipping charge for those items would have been lower, we refund the difference. Your mandatory consumer rights remain unaffected.

For orders and shipping destinations eligible for free shipping, CCM Maglieria S.r.l. will refund the amounts paid for the products subject to return. Since the customer did not incur any costs for the initial standard shipping, there will be no amount to be refunded for that reason. Any additional costs resulting from the selection of a more expensive optional delivery method will not be refunded.

The refund will be made without undue delay and in any event within 14 days from the day on which CCM Maglieria S.r.l. is informed of the decision to withdraw, using the same payment method used for the order unless otherwise agreed, at no cost to the consumer. The refund may be withheld until the returned products are received or until proof of their shipment is provided, whichever occurs first.

Refunds of customs duties and import taxes

For non-EU orders, VALTIERRI does not charge Italian VAT and does not collect destination customs duties, import taxes or customs clearance fees, unless expressly stated otherwise at checkout. Amounts paid directly to customs authorities or the carrier are not included in the order refund issued by VALTIERRI. Customers may contact the authority or carrier that collected these charges to check whether a refund is available and under what conditions, according to local rules. VALTIERRI can provide available order and return documentation. Your mandatory statutory rights remain unaffected, including where goods are defective or sent in error.

Defective, Damaged or Incorrect Products

If the product is defective, damaged on delivery, non-conforming, or different from the product ordered, the customer must contact info@valtierri.com before returning the item, stating the order number and describing the problem. Photographs may be requested where helpful. VALTIERRI will provide instructions and cover return shipping when the defect, damage, lack of conformity or shipping error is confirmed, including where the size sent differs from the size ordered. If the order is returned and refunded for one of these reasons, the original shipping charges paid by the customer will also be refunded. Your statutory rights under the legal guarantee of conformity remain unaffected.

Refused or Uncollected Parcels

Refusal to accept delivery or failure to pick up the package does not, in and of itself, constitute notice of withdrawal. Consumers who wish to withdraw must expressly notify us of their intention to do so through their order in the "My Account" section or by writing to info@valtierri.com. When the parcel is returned to the sender, Customer Service will contact the customer to arrange the refund or a possible reshipment in accordance with applicable law.

Exchanges

To change size or colour, you can return the product under the applicable conditions and place a new order. The new order is subject to the prices, availability and shipping charges in effect at the time of purchase. You can wait for your refund or place the new order beforehand, paying for it separately. A return request does not reserve products for the new order.

Model Withdrawal Form (Optional)

Complete and send this form only if you wish to withdraw from the contract. Its use is not mandatory: you may send any other unequivocal statement of withdrawal.

Support

For inquiries regarding shipping, deliveries, or returns: info@valtierri.com.